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Customer Support

Questions about Price and Availability?
For questions about pricing and availability of products or services available from Richardson Electronics, please contact the appropriate sales group listed below. Or contact your local sales representative.

RF, Wireless & Power Division (RFPD)
Contact our RFPD sales team for assistance with discrete devices, components and assemblies:

  • Semiconductors
  • Power Semiconductors
  • Passive Devices
  • Frequency Control
  • Interconnect
  • Electromechanical
  • Embedded Solutions

RFPD Sales
Email: rfpd@rell.com
Phone: 630-208-2200
Fax: 630-208-2550
Toll Free: 800-737-6937

Electron Device Group (EDG)
Contact our EDG sales team for assistance with high-power, high-frequency electronic components and sub-assemblies:

  • Electron Tubes & Vacuum Devices
  • Electronic Enclosures & Accessories
  • Electro-optics
  • High Energy Transfer Products
  • High Power Microwave
  • Impeders & Ferrites
  • Industrial Thyratrons & Rectifiers
  • Transformers & Chokes

EDG Sales
Email: edg@rell.com
Phone: 630-208-2200
Fax: 630-208-2450
Toll Free: 800-348-5580

Canvys - Visual Technology Solutions
Contact our Canvys sales team for assistance with visual technology solutions for:

  • Healthcare
  • Original Equipment Manufacturers (OEMs)
  • Digital Signage

Canvys Sales
Email: info@canvys.com
Phone: 630-208-2200
Fax: 630-208-2830
Toll Free: 888-735-7373


Looking for Local Sales Support?
Richardson Electronics employs local field sales engineers throughout the world to provide assistance with designs and placing orders in your region. To contact your local Sales Engineer, visit our Local Sales Support page.


Like to check the status of a current order?
If you have already placed an order with Richardson Electronics, you can check its status on RELL.com whether it was placed online or by another method.

To view your "Order Status" page, you must be logged in to RELL.com. Click the "Order Status" link at the top of the page, or go to your "My Account" page and click the "Order Status" link on the left menu. To see details of an order, click the "View Details" link next to the Richardson Order Number.

To track an order which has been shipped, click on the Tracking Number and you will be taken to the UPS web site. If you need further assistance please email: customersupport@rell.com.


Want to change or update a current order?
If you have already placed an order with Richardson Electronics and would like to update or change it, please call or email the Customer Support group in your region:

North America
Phone: 1-800-523-6970 (7:30 AM - 5:30 PM DST)
Email: customersupport@rell.com

Europe
Phone: +44 (0) 1522 501200 (United Kingdom)
Email: customersupport@rell.com

Asia
Phone: +65 6487 5995 (Singapore)
Email: customersupport@rell.com


Need an RMA for a return?
If you need to return merchandise to Richardson Electronics, you will need to use a Return Material Authorization or RMA. You may request an RMA number online.

PLEASE NOTE: Each return is reviewed on an individual basis, and filling out the RMA request does not guarantee that one will be issued. A valid RMA number is required for all products being shipped back to Richardson Electronics. Product returns not specifying a valid RMA number will be refused at delivery and returned to the shipper.


Have a question about your order?
If you need assistance with an existing order, please contact a Richardson Electronics Customer Service Representative in your region:

North America
Phone: 1-800-523-6970 (7:30 AM - 5:30 PM DST)
Email: customersupport@rell.com

Europe
Phone: +44 (0) 1522 501200 (United Kingdom)
Email: customersupport@rell.com

Asia
Phone: +65 6487 5995 (Singapore)
Email: customersupport@rell.com