Sales Support

Sales Support

Richardson RFPD serves customers worldwide, with local presence in 87 countries that allows you to engage with our experts in your country in your language. Please use the search bar or the map to find the local sales team near you.

Richardson RFPD is dedicated to providing our customers with the very best technical and design expertise.

We employ local field sales engineers throughout the world, who work side-by-side with customers, and we maintain strong strategic partnerships with the leading manufacturers to provide complete engineering and technical support for design-in components or custom-engineered solutions.

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Order Support

For questions about pricing and availability of products or services, please contact your local sales respresentative. For assistance with:

  • Semiconductors
  • Passive RF and Microwave Components
  • Connectors and Cable Assemblies
  • Relays and Switches
  • M2M/Embedded Solutions
  • Power and Control Devices
  • Passive Power Components – including
  • power Film / Electrolytic Capacitors
  • Thermal Management

If you have already placed an order with us, you can check its status on whether it was placed online or by another method.

To view your “Order Status” page, you must be logged in to Click the “Order Status” link at the top of the page, or go to your “My Account” page and click the “Order Status” link on the left menu. To see details of an order, click the “View Details” link next to the Order Number.

To track an order which has been shipped, click on the Tracking Number and you will be taken to the UPS web site. If you need further assistance please contact us.

If you have already placed an order with us and would like to update or change it, please call or email the Customer Support group in North America, Europe or Asia:

International: 1-800-471-2043 (7:30 AM – 5:30 PM CST)   US & Canada: 630-262-6870 (7:30 AM – 5:30 PM CST)

If you need to return merchandise, you will need to use a Return Material Authorization or RMA. You may request an RMA number online.

PLEASE NOTE: Each return is reviewed on an individual basis, and filling out the RMA request does not guarantee that one will be issued. A valid RMA number is required for all products being shipped back to us. Product returns not specifying a valid RMA number will be refused at delivery and returned to the shipper.

If you need assistance with an existing order, please contact a Customer Relations Representative in North America, Europe or Asia:

International: 1-800-471-2043 (7:30 AM – 5:30 PM CST)
US & Canada: 630-262-6870 (7:30 AM – 5:30 PM CST)

Frequently Asked Questions

Once you search for a part number or keyword, you will come to a page which shows a list of parts, their names, pricing and availability. To find out more information about a part, click on the part number. Some parts may list “Quote Required” under Price. These items are not available for immediate purchase online. Instead, you will need to click “Quote” to add it to your Shopping Cart. When you check out, an email will be sent to your local sales representative with your request for quotation. You will receive an email response from your sales representative.

Not all of the parts we carry are listed on, and some parts listed there are not necessarily for sale online. Due to the fact we offer Engineered Solutions to our customers, many of the parts we carry can be customized or built into a more comprehensive system based on your needs. There are also cases in which a manufacturer’s part number may vary slightly from our part number. So if you can’t find it online, please contact your local sales representative and a team representative will assist locate the part.

Yes, the minimum quantity will show up in the “Quantity” field for these parts. However, there are a few exceptions with some parts. In these cases, you will need to select “Quote” instead of “Buy” to request a quotation from your local sales representative, who will reply with quantity and pricing information via email.

If you want to buy less or more than the displayed minimum quantity, please request a Quote.

No, there is no minimum purchase amount requirement. However, keep in mind, shipping charges depend on the ship via chosen.

Yes, we are pleased to provide our customers outside of the United States with international shipping options. International orders may take slightly longer to process, as they require export documentation and additional order verification procedures.

Shipping Options: Exact shipping charges will be calculated and emailed to our international customers for approval. The order will not be shipped until the customer verifies acceptance of the charges. Accepted shipping charges will be applied before the order is shipped.

Pricing: All prices online are FOB Geneva, IL, USA and are subject to change based on exchange rates.

Restrictions: Due to franchise agreement restrictions, not all parts available online are available for sale in all countries.

Sanctioned Countries: Unless authorized by the U.S. Government, Richardson RFPD prohibits the export of its electronic components, engineered solutions and all other products distributed by either company to destinations subject to U.S. embargoes or trade sanctions. Government policy is to deny requests for such authorization in almost all cases.

We make every effort to provide our customers with the inventory they have requested from Most backorders are filled within a week and all others are handled through our experienced and dedicated Customer Support department. Every effort is made to get the parts to our customers as quickly as possible. If you have a question about a backordered item, please contact your local sales representative.

If the unit(s) were originally purchased from Richardson RFPD and still under warranty, it needs to be returned to us, not the original manufacturer. If the product is out of warranty, we can still take it back for repairs, but there may be come repair/evaluation charges associated with the return. If the product had never been purchased from us in the beginning, we prefer you work directly with the vendor for that repair. You will still need request an RMA number before any returns will be accepted (see the question above regarding the acceptance of returns).

Account Information

We reserve the right to terminate any suspicious online account activity. Our online account files are monitored closely on a daily basis and filtered to keep the system clear. Accounts that are subject to filtering include, but are not limited to, an unusual number of accounts for one user, accounts through which we have experienced past fraudulent activities, accounts with clearly fraudulent content, or accounts with profane language contained within the fields. If you feel that your account might have been filtered in error, please Contact Us and we will be happy to review its status.

    1. Go to the Registration Page.
    2. Complete the information requested, especially the fields designated as required information.
    3. Choose a password, and make note of it. It is required on all subsequent visits, along with the assigned User ID
    4. Press “Submit” and review the information displayed.

Richarson RFPD does not sell customer lists. Customer information is for internal company use only. Demographic data may be shared with a manufacturer with whom we are franchised, but no outside sources will ever have access to your personal information.

Corporate Account Number is the number that was assigned to you within our system the first time you placed an order with Richardson RFPD. Essentially, it is your customer number.

Access Code is a special code that is linked to your customer number. When used in conjunction with your corporate account number in the linking process, it helps to verify that you are authorized to set up an account using that customer number.

If you are an existing customer or would like to set up a Corporate Account, please contact your local sales representative. Once you have your corporate account number and access key, you may Link to your Corporate Account.