Please report any technical difficulties or offer your comments and suggestions by contacting us.
Frequently Asked Questions
What is Engineer-Focused Navigation™?
Our unique Engineer-Focused Navigation™ system allows you to find the information you need the way that makes the most sense to you. Whether you like to start at a high level and work your way down or dive right into the details. Engineer-Focused Navigation™ uses four interrelated paths to connect parts and information based on each user’s particular interest:
- Related Products
- Related Applications
- Related Industries
- Related Services
How do I return merchandise?
To return merchandise, you will need a Return Material Authorization or RMA. You may request an RMA number online from our Customer Service department.
Please note that each return is reviewed on an individual basis, and filling out the RMA request does not guarantee that one will be issued. A valid RMA number is required for all products being shipped back. Product returns not specifying a valid RMA number will be refused at delivery and returned to the shipper.
What are your terms of sale?
Our terms and conditions of sale are available in a PDF document and can be viewed online by going to Terms of Sale. A link is also available at the bottom of every page.
Where is Geneva, Illinois?
Geneva, Illinois, the home of Richardson RFPD’s corporate headquarters, is a small town along the Fox River approximately 40 miles west of Chicago. See the map and driving directions to our corporate headquarters from Chicago’s O’Hare International Airport and the Chicago Loop.
Online Ordering
There is no a price for an item I wish to purchase. How do I find the price?
Once you search for a part number or keyword, you will come to a page which shows a list of parts, their names, pricing and availability. To find out more information about a part, click on the part number. Some parts may list “Quote Required” under Price. These items are not available for immediate purchase online. Instead, you will need to click “Quote” to add it to your Shopping Cart. When you check out, an email will be sent to your local sales representative with your request for quotation. You will receive an email response from your sales representative.
If I can't find a part on your website, does that mean you don't have it?
Not all of the parts we carry are listed on richardsonrfpd.com, and some parts listed there are not necessarily for sale online. Due to the fact we offer Engineered Solutions to our customers, many of the parts we carry can be customized or built into a more comprehensive system based on your needs. There are also cases in which a manufacturer’s part number may vary slightly from our part number. So if you can’t find it online, please contact your local sales representative and he/she will be happy to help you locate the part.
Are there minimum quantities on parts?
Yes, the minimum quantity will show up in the “Quantity” field for these parts. However, there are a few exceptions with some parts. In these cases, you will need to select “Quote” instead of “Buy” to request a quotation from your local sales representative, who will reply with quantity and pricing information via email.
If you want to buy less or more than the displayed minimum quantity, please request a Quote.
Is there a minimum order amount?
No, there is no minimum purchase amount requirement. However, keep in mind, shipping charges depend on the ship via chosen.
What payment options do I have online?
CREDIT CARD – All of our online customers have the option of paying via credit card. We accept VISA, MasterCard and American Express.
ONLINE CREDIT – Only those customers who have an established Corporate E-Account with approved credit terms may utilize their Net 30 or other terms online.
OTHER – Other forms of payment such as wire transfer, e-wallet or PayPal are not available for use through richardsonrfpf.com. please contact your local sales representative for assistance with other forms of payment and placing orders over the telephone.
Do you ship internationally?
Yes, we are pleased to provide our customers outside of the United States with international shipping options. International orders may take slightly longer to process, as they require export documentation and additional order verification procedures.
Shipping Options: Exact shipping charges will be calculated and emailed to our international customers for approval. The order will not be shipped until the customer verifies acceptance of the charges. Accepted shipping charges will be applied before the order is shipped.
Pricing: All prices online are FOB Geneva, IL, USA and are subject to change based on exchange rates.
Restrictions: Due to franchise agreement restrictions, not all parts available online are available for sale in all countries.
Sanctioned Countries: Unless authorized by the U.S. Government, Richardson RFPD prohibits the export of its electronic components, engineered solutions and all other products distributed by either company to destinations subject to U.S. embargoes or trade sanctions. Government policy is to deny requests for such authorization in almost all cases.
What happens when a part I ordered is placed on backorder?
We make every effort to provide our customers with the inventory they have requested on our website. Most backorders are filled within a week and all others are handled through our experienced and dedicated Customer Support department. Every effort is made to get the parts to our customers as quickly as possible. If you have a question about a backordered item, please contact your local sales representative.
Should equipment in need of repair be returned to you or the original manufacturer?
If the unit(s) were originally purchased from Richardson RFPD and still under warranty, it needs to be returned to us, not the original manufacturer. If the product is out of warranty, we can still take it back for repairs, but there may be come repair/evaluation charges associated with the return. If the product had never been purchased from us in the beginning, we prefer you work directly with the vendor for that repair.
You will still need request an RMA number before any returns will be accepted (see the question above regarding the acceptance of returns).
Registration
Do I need to register to find parts or conduct parametric searches?
Absolutely not! You are free to look around our website for products and information. You can even add items to the shopping cart. If you decide to purchase the items in your cart, request quotes or save items for later purchase, you will need to register. Once you are a registered user of richardsonrfpd.com, you will also be able to track all orders you’ve placed and access your corporate payment terms (if you have a Corporate E-Account).
What is "Linking" or having a Corporate E-Account?
Existing Richardson RFPD customers have the ability to activate a Corporate E-Account, taking advantage of their Company’s payment terms. Contact your local sales representative to learn more about this powerful feature!
What is my "Corporate Account Number" and/or "Access Code" and how do I get it?
Corporate Account Number is the number that was assigned to you within our system the first time you placed an order with Richardson RFPD. Essentially, it is your customer number.
Access Code is a special code that is linked to your customer number. When used in conjunction with your corporate account number in the linking process, it helps to verify that you are authorized to set up an account using that customer number.
If you are an existing customer or would like to set up a Corporate Account, please contact your local sales representative. Once you have your corporate account number and access key, you may link to your corporate account here.
I registered and now my account is gone - why?
We reserve the right to terminate any suspicious online account activity. Our online account files are monitored closely on a daily basis and filtered to keep the system clear. Accounts that are subject to filtering include, but are not limited to, an unusual number of accounts for one user, accounts through which we have experienced past fraudulent activities, accounts with clearly fraudulent content, or accounts with profane language contained within the fields. If you feel that your account might have been filtered in error, please contact us and we will be happy to review its status.
How do I register?
We reserve the right to terminate any suspicious online account activity. Our online account files are monitored closely on a daily basis and filtered to keep the system clear. Accounts that are subject to filtering include, but are not limited to, an unusual number of accounts for one user, accounts through which we have experienced past fraudulent activities, accounts with clearly fraudulent content, or accounts with profane language contained within the fields. If you feel that your account might have been filtered in error, please contact us and we will be happy to review its status.
- Go to the registration page.
- Complete the information requested, especially the fields designated as required information.
- Choose a password, and make note of it. It is required on all subsequent visits, along with the assigned User ID
- Press “Submit” and review the information displayed.
How does Richardson RFPD handle my personal information?
Richarson RFPD does not sell customer lists. Customer information is for internal company use only. Demographic data may be shared with a manufacturer with whom we are franchised, but no outside sources will ever have access to your personal information.
I am not comfortable ordering online. How do I contact someone in person?
Although we offer assurance that our online ordering is as secure as possible, some people are still more comfortable placing their orders offline. We make a point to offer friendly, personal service to our customers via telephone, e-mail, or personal visit.
Didn't find the information you were looking for?
Please contact us. We value your input.
